Shipping & Returns
General shipping terms & conditions
We love new orders! All new orders are processed and sent within 2-3 business days, so you and your furry friend can get stuck into those yummy treats and try your new enrichment. Please allow extra time during holiday periods or a big sale periods. (3-5 days). We recommend choosing Express Post for any orders needed urgently, especially if living rural or in WA/NT.
We use Australia Post for our deliveries from Sydney NSW. Standard delivery usually takes 3-5 days. Rural areas and parcels to WA and NT may take 7-10 working days with standard post. If you have pick Express Post this currently takes 2-3 days. We offer a low delivery fee of $8.95 on orders over $109 or a flat rate delivery fee of $13.95 for all other orders. Express shipping is available at $19.
Please check your address is correct when submitting your order. A new shipping fee is to be paid by the customer for any faulty address/parcels returned to us.
We only ship within Australia and are unable to currently ship overseas.
Unfortunately we are no longer able to do local pickup. If you are an Eastern Suburbs local please send an email and we can organise something.
Returns & Refunds
As a small business we cannot offer a refund for change of minds. If an item is faulty we will offer a replacement or a refund, if notified within 14 days of receiving the product. If your parcel is missing, you need to notify us within 7 days of estimated delivery for us to find a solution and make a claim with Australia Post. Any parcels returned to us due to incorrect address requires a new shipping fee of $13.95 to be paid by the customer if you wish us to attempt redelivery.