Shipping & Returns

General shipping terms & conditions

We love new orders! All new orders are processed and sent within 2-3 business days, so you and your furry friend can get stuck into those yummy treats and try your new enrichment. Please allow extra time during holiday periods or a big sale periods. (3-5 days processing time). 

Shipping

We use Australia Post for our deliveries from Sydney NSW. Standard delivery usually takes 3-5 days. Rural areas and parcels to WA and NT may take up to 7 working days with standard post. Express Post currently takes 2-3 days. We offer a low delivery fee of $9.95 on orders over $129 or a flat rate delivery fee of $14.95 for all other orders. Express shipping is available at $21.95. Reduced shipping rate may not be available during sales periods.

Bulk treat shipping rates

Please note that all orders including any bulk kilo treats will incure a shipping charge of $17.90 when ordering for more than $119 or $22.90 for orders under $119.

Please check your address is correct when submitting your order. A new shipping fee is to be paid by the customer for any faulty address/parcels returned to us.

We only ship within Australia and NZ.

Local Pickup

Unfortunately we have decided to no longer offer local pickup. If you want to pick up at a scheduled market please email or message us.

New Zealand shipping

We are now trialing shipping to New Zealand! All orders to New Zealand are sent by Australia Post as standard shipping. We offer a flat rate shipping fee of $27NZD for parcels shipped to NZ. We do not take responsibility for any added customs should they occur. 

Returns & Refunds

As a small business we cannot offer a refund for change of minds. If an item is faulty we will offer a replacement or a refund, if notified within 14 days of receiving the product. If your parcel is missing, you need to notify us within 7 days of estimated delivery for us to find a solution and make a claim with Australia Post. Any parcels returned to us due to incorrect address requires a new shipping fee of $14.95 to be paid by the customer if you wish us to attempt redelivery.